This, Govt. is out to fuck as much money out of you as they can. Through every possible avenue that they can. Don't take it, stand up to the bastards.......
I bought a car last year at the beginning of September. 2 weeks later, I get a letter confirming I no longer am the registered owner of my Audi, so I phone the DVLA and ask where the V5C is for my new car. I am told that I need to allow 28days for it to arrive. So, on the 1st of Oct I call to ask where my V5C is. This time I am told to wait a few more weeks, because there are delays due to the postal strikes. Admittedly I completely forget all about it until a week ago!
So, again, I phone the DVLA & ask them where my V5C is:
DVLA: it was sent to you on the 1st Sept, Sir
Me: Why when I phoned in Sept was I told that it would take upto 28 days?
DVLA: It can take upto 28 days, Sir. But, your V5 was sent on the 1st Sept.
Me: Well I didn't get it, can you send another?
DVLA: Yes, certainly. It will cost £25 and will take upto 20 days.
Me: (choking on my tea) £25!!..... for a bit of paper!! And, why will it take upto 20 days?. What time on the 1st of Sept was my V5C sent?
DVLA: I don't know, Sir. Why, is that important?
Me: Yes, cause whenever I ask for something from you it takes upto 20/28 days for you to do it, but you're expecting me to believe that you sent my original V5 out on the 1st of Sept?
DVLA: Yes, Sir we did.
Me: That's funny, cause I didn't buy the car until after 3pm on the 1st of Sept........ So you see, the time that you sent it is important......
DVLA: I'm sorry, I don't have a time. Just a date, the 1st of Sept. Have you moved since that date, Sir?
Me: No, why?
DVLA: Well, I could take a card payment for £25 now & get the replacement sent today.
Me: I'm not paying £25. Could you please send me the proof of posting for the original V5 and I'll take it up with the post office, they can pay the £25.
DVLA: Sorry, Sir we don't have the proof of posting.
Me: Sooooo, you expect me to believe that you sent the original V5 the very same day that I bought the car, even though I was told that it would take upto 28 days, and you have no proof that it was even sent....... and now you want me to pay £25 for a replacement?........
DVLA:................Um.................Okay.......... On this occassion as a goodwill gesture, we'll send you a replacement free of charge
Fuck 'em & their laws.....